AI agent for charging operations

Agentic operations
for EV charging networks.

synergEV turns every vendor error code into a cause and a fix, resolves the routine on its own, and hands your team the rest — evidence attached.

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Agent · live triageIllustrative

Sensitive messages wait for your approval 1,284 decisions today

The problem

Your chargers speak in codes. Your team shouldn't have to.

Every manufacturer reports faults its own way. Thousands of codes across your network — and most mean nothing without a manual, a vendor call and an afternoon. synergEV reads them for you, then decides what happens next.

Drivers finding broken chargers before you do
Hours lost chasing vendors and support tickets
Uptime reports for grants, assembled by hand

Vendor sayssynergEV says · illustrative

TRITIUM · 349

Station-side hardware fault on the DC unit

Responsible: StationNext: Soft reset; escalate to vendor if it returns

StopReason:EVDisconnected

Driver unplugged mid-session — not a station fault

Responsible: Vehicle / userNext: No action

eCp_E

Control-pilot error: vehicle and charger lost the handshake

Responsible: VehicleNext: Monitor; flag if it repeats across vehicles

0x0042

Firmware-level fault flag

Responsible: StationNext: Request firmware guidance from the manufacturer

Bring your CPMS

Keep your CPMS. We adapt to your data.

No migration and no new hardware. synergEV connects to the charging platform and chargers you already run, whatever the mix of manufacturers, and turns their data into decisions.

Your CPMS API

We pull stations, sessions and faults from the management platform you already pay for.

Direct OCPP

Or connect chargers straight to us over OCPP 1.6 and we read every message as it arrives.

Exports

Starting from spreadsheets? Session exports work too, so you see value before any integration.

Watch a fault become a fix.

Muted · click for sound and controls

Products

Four products. One agentic operations stack.

ai.synergev.com/dashboard

visualize

Your whole network, at a glance.

Uptime, revenue and utilization across every site — and the connectors costing you sessions.

Uptime and session trends by site
Utilization by hour and day
Exports for uptime and grant reporting

Explore visualize

ai.synergev.com/synergize

synergize

From raw OCPP logs to root cause.

Reconstructs every charging attempt, decodes the vendor faults behind it, and writes the scope of work.

Vendor error codes decoded into plain language
Session timelines with the supporting events
A scope of work your technician can act on

Explore synergize

slack.com · #station-ops

Station Bot

Ask about any station. Get the evidence.

Your team asks in Slack; the agent answers with the events, the likely cause and the next check.

Ask about any station in everyday language
Answers cite timestamps and events
Clear next check — never a silent reset

Explore Station Bot

ai.synergev.com/inbox

Customer · Elm St Garage

“Connector 2 isn't charging” → reply sent

Auto-replied · 2m

Vendor ticket · VND-2291

Protection fault, Harbor Hub C01 + evidence

Filed

Work order · WO-1042

Technician scheduled Thursday 9:00

Scheduled

Draft · Site owner, Harbor Hub

Update on the vendor investigation

Needs approval

Support Agent

Vendors chased. Customers answered.

Vendor tickets filed with the fault history attached, customer emails answered in minutes, work orders opened for you.

Vendor tickets with fault timeline and reset history
Customer emails answered in minutes
Work orders and support tickets created automatically
You approve anything sensitive before it sends

Explore Support Agent

Platform

Detect. Decode. Resolve. Report.

Station health

Every connector scored and ranked by what needs attention — so you find the broken charger before a driver does.

Faulted, offline and flapping in one view
Human review queues
Top issues per station

ChargingAvailableFaultedOffline

Auto-remediation

Routine faults resolved automatically — and every fix verified against the station's next events.

$ remediate --station harbor-hub-c01

→ soft reset sent · 09:18

→ heartbeat restored · 09:20

✓ recovery confirmed

Offline detection

Know the minute a charger goes quiet, before a driver finds out.

Flapping detection

Spot connectors bouncing between states that a single snapshot would miss.

Onsite work orders

When software can't fix it, dispatch a technician with the evidence attached.

WO-1042 · Harbor Hub C01Scheduled

WO-1039 · Depot 7 C01Closed

Grants

Find funding your sites qualify for, and export the uptime reports programs require.

CaliforniaWashingtonOregonArizonaUtah

Public status page

Give drivers and site owners a live, shareable view of every charger.

Connector 01● Available

Connector 02● In use

How the agent works

From evidence.
To understanding.
To action.

Protocol rules establish the facts first. AI then decodes the fault, weighs the recovery history and recommends — or takes — the next step.

Deterministic checks first

Sessions and protocol messages are validated before any model sees them.

Every answer cites its evidence

Timestamps, events and reset results travel with the recommendation.

Humans approve what matters

Customer and vendor emails wait for review, except routine offline and e-stop notices.

sEVIncident workspaceIllustrative example

Harbor charging hub · Connector 01

A fault that keeps coming back.

Needs attention

Evidence before action

Results

Eight weeks running a real charging network.

≈9,000: triage decisions made by our AI ops agent
400+: incidents closed in eight weeks, each after confirmed recovery
Human-reviewed: customer and vendor emails, except offline and emergency-stop notices
OCPP 1.6: logs checked by protocol rules before AI writes a word

From synergEV's own charging operations, reported October 18, 2026. Historical results, not a guarantee. Read how the agent works

Trusted by charging site owners